What is an Initial Disclosure Document?

The Financial Conduct Authority (FCA) is the independent regulator of financial services. The FCA require us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us and what to do if you have a complaint.

Who regulates us?

We are authorised and regulated by the Financial Conduct Authority for credit brokerage. Our FCA number is 914068. You can check this on the FCA's website www.fca.gov.uk/register or by contacting the FCA on 0300 500 8082.

Treating customers fairly

Fife Engine Services is committed to ensuring that the FCA principle of treating customers fairly (TCF) is applied in all areas of our day-to-day business activities. We aim to ensure that the TCF principle is embedded and rooted in everything that we do. This principle underpins how we operate and function as a business.

Which service will we provide you with?

We offer a non-advised service, meaning we cannot give you advice or a recommendation on products. But in assessing your application we will ask you for information to enable us to identify your needs and present a selection of products relevant to your requirements. You will then need to make your own choice about how to proceed. You will receive the pre-contract credit information which will detail the Terms & Conditions of the product you have chosen and advise you about any other fees and interest relating to the product.

What products do we offer?

We offer a limited number of finance products from a selected panel of lenders. Customers can view these products on our website https://www.fife-engineservices.co.uk or through talking with a member of staff in our showroom. We would advise you to consider your options and decide if they meet your requirements. Fife Engine Services is a credit intermediary, not a financial advisory service nor a lender.

What will you have to pay us for our services?

We do not charge a fee for the introduction to the finance provider.

Commission Disclosure

We will typically receive a commission payment from the finance provider if you decide to enter into an agreement with them. The amount of commission can be made available to you upon request over the phone and/or in writing.

Suitability and Affordability

We aim to support and tailor our service appropriately to those customers who may be particularly vulnerable due to their current circumstances or recent life events. If you have a disability, physical or mental health condition, feel vulnerable due to a change in personal circumstances, or just need extra support please let us know and we will do our best to help you. You should make sure you have sufficient time and support to assess the information given to you and ensure the funding option offered is suitable for you and meets your requirements. If you are unsure, please don't hesitate to ask us for further explanations, help and support.

It is important that you only enter into an agreement if you can comfortably afford the repayments. You should assess the monthly payments you are required to make throughout the term of the agreement and ensure you can meet these and other current obligations without suffering undue hardship. If you are aware of any changes in your life or your household circumstances that may affect your ability to maintain your loan repayments, please make us aware. Your credit rating could be adversely affected if you do not make payments when due which could make it harder or more expensive for you to access finance facilities in the future.

What to do if you have a complaint

If you wish to make a complaint, the first step is for us to understand your complaint. You can contact us by:

  • Phone: 01592 861831
  • Post: Fife Engine Services, Fife Engines, 218 Lochleven Road, Lochgelly, Fife, KY5 8HZ
  • Email: billybonnar@hotmail.co.uk

Please provide your name and a contact number where we can reach you between the hours of 09:00–17:00 Monday to Friday.

We will promptly acknowledge your complaint in writing, investigate your complaint and endeavour to send you a final response within 8 weeks of receipt of the complaint. If we are unable to provide you with a final response within this time, we will send you an update. If you are not happy with our response, and you are an eligible complainant, you can escalate your complaint to the Financial Ombudsman. You must do so within six months of the date of the final response letter. You can contact them:

  • By phone: 0800 023 4567
  • By post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
  • By email: complaint.info@financial-ombudsman.org.uk

What our customers say about us

Our Reviews

Billy is an amazing guy always does an invcredable job, reliable and servive is great always works around the customer
— Daniel Turner
Thank you Billy and Karen, truly have gone above and beyond. Amazing service. Always welcoming and friendly to your customers. 100% recommend your service. Thank you once again my daughter loves her wee surprise
— Dale Cessford
I've been going to this garage for 40+yrs bought a few cars from Billy and he's looked after everyone of my cars I've owned between him and his late father. I'd highly recommend him for the perfect service and reliability ive received Everytime I wouldn't go anywhere else the service is outstanding
— Lizzy Mair
Awesome garage, great service always with very reasonable prices, use for all of our cars for mots servicing and anything else they need, also purchased a car from this garage and would do so again.
— Vicki Martin
Excellent service, very friendly and excellent value for money. Can't recommend highly enough.
— Walker Martin
If you are looking for a van or car I highly recommend Fife Engine Services, Michelle went above and beyond to get me the van I wanted, would most definitely buy from them again. Thanks again guys
— George Foxton
Used Billy numerous times, all I can say is the service you get is top notch!! Always goes above and beyond to help.
— Kyle Mcfarlane
Would highly recommend Fife Engine Services, had my van in for MOT last week, brilliant job well done by all the team and the lady in the office. Billy dropped van off for me at my parents house as I was away on holiday. I went to get it when I came back and it wouldn't start, phoned Billy, came round and started van, can't thank him enough, very kind gentleman
— Alan Paterson
Phoned Billy at 8 on Tuesday morning with a problem with my sons power steering. Billy said bring it up, but I'm pretty busy but will get a look at it sometime. A mere 2 hours later Billy phoned and had diagnosed the problem and costed the repair, an hour later the car was repaired and ready to pick up. Fantastic service and a really fair price. My son is over the moon having driven with no power steering for over a week. Will certainly use Fife Engine Services again. First class service, well done to a great team.
— Frank Baxter
Top notch service from a garage I've used for over twenty five years. Always dependable and flexible. Requests for MOT, servicing and repairs either dealt with same day or very soon after. Never experienced a long waiting time for work to be done. Quality workmanship each and every time.
— Jim Carr
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